Privacy Policy
Last updated: February 22, 2026
1. Introduction
Click2Send ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping management platform and services.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, company name, phone number)
- Billing information (payment card details processed securely via Revolut)
- Shipping data (sender/recipient addresses, parcel details, tracking information)
- Communications (support tickets, emails, feedback)
- Usage data (how you interact with our platform)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our shipping services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyse trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
- Comply with legal obligations and carrier requirements
4. Information Sharing
We may share your information with:
- Carriers: To fulfil shipping services (FedEx, Royal Mail, DHL, etc.)
- Payment processors: Revolut for secure payment processing
- Service providers: Who assist in our operations
- Legal authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Shipping records may be retained for up to 7 years for legal and tax compliance purposes.
7. Your Rights (GDPR)
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@click2send.com.
8. Cookies
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for more information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@click2send.com
Address: Click2Send Ltd, London, United Kingdom